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How to open a coffee shop
Planning & knowledge
Intro (3:29)
Business plan & business model (19:43)
Understanding finances (13:10)
Premises (6:34)
Suppliers (8:17)
Outro (0:40)
Operations
Intro (0:59)
Layout & workflow (17:43)
Customer service (7:33)
Running service (9:23)
EHO (9:14)
Social media (4:45)
Outro (0:37)
People
Intro (1:42)
Job titles & descriptions (6:23)
Interview process (10:09)
Being a great employer (11:30)
Review meetings (6:20)
DISCIPLINING (4:16)
Leadership final notes (8:00)
Outro (0:33)
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Layout & workflow
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